Frequently Asked Questions
What Is Classed As An Emergency?
An emergency is anything that will cause danger to those inside the house or the house itself. For example, a gas leak can be extremely dangerous for those inside the property as it can cause carbon monoxide poisoning and can cause fires/explosions if sparks cause an ignition. Usually, emergency maintenance is required for gas leaks and water leaks, but if you are unsure, please call our team immediately and follow the advice provided on our emergency help page.
How Do I Book In Emergency Call Outs?
If you are experiencing issues with your gas or plumbing, please contact our team immediately for further advice. We can either send out a member of our team if they are available or provide you with assistance in finding reputable engineers to help.
How Long Does It Take You To Get Here?
During an emergency, we will try our best to get to you as soon as we can. However, depending on our team's availability and how far your property is from our base, it may take slightly longer than usual. If you have an emergency, then you can contact the team, provide your address, and we will be able to give you a rough estimate of how long it will take us to arrive.
Can You Provide A Quote Before Fixing My Emergency?
This depends on the extent of the damage. We are able to give you a rough quote based on the information you provide. However, this cost may be higher depending on what our team finds and how bad the damage is.
